Privacy Policy

1. Introduction

Welcome to Tose Connect. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform. By using Tose Connect, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Profile information (bio, skills, profile picture)
• Communication data (messages sent through our platform)
• Transaction information (services purchased or sold)
• Device and usage information (IP address, browser type, pages visited)

3. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Protect against fraud and unauthorized activity
• Personalize your experience on the platform

4. User Accounts and Profiles

When you create an account, your profile information may be visible to other users on the platform. This includes your name, profile picture, bio, skills, and ratings. You can control certain privacy settings within your account. We encourage you to only share information you are comfortable making public.

5. Messages and In-App Communication

Messages sent through Tose Connect are stored on our servers to facilitate communication between users. We may access message content to investigate reports of abuse, spam, or violations of our Terms of Service. We do not sell or share your private messages with third parties for marketing purposes.

6. Payments and Transactions

When local payment integrations (such as EcoCash) are available, we will collect only the information necessary to process transactions. We do not store complete payment credentials on our servers. All payment processing is handled through secure third-party providers.

7. Cookies and Analytics

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies help us improve your experience, understand usage patterns, and deliver relevant content. You can instruct your browser to refuse all cookies, though some features may not function properly.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. User Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing
• Export your data in a portable format

To exercise these rights, please contact us at support@toseconnect.com.

10. Children / Age Requirement

Tose Connect is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• General inquiries: hello@toseconnect.com
• Support: support@toseconnect.com